RacePal Privacy Policy

Account, Profile, and User Activity

We collect account information such as your name, email address, date of birth, gender, weight, username and password that helps secure and provide you with access to our Services.

Profile, activity and use information is collected about you when you engage in activities such as creating your athlete profile, adding race information, uploading activities from connected devices, creating race plans, viewing your performance analytics, or otherwise use the Services.

Location Information

We do not track your device location. We only estimate your timezone using dayjs for time-based features in the Services. We do not collect or process precise location data such as GPS coordinates.

Content You Share

We gather information from race information, race plans, photos, and other content you create or share on the Services, including race details, goals, and training preferences.

Connected Devices and Apps

We collect information from devices and apps you connect to RacePal in accordance with the consent you give when you authorize the connection to RacePal. For example, you may connect your Integrated device to RacePal to sync your activities and health data. The information generated from your connections with Intervals.icu, such as activity data, heart rate data, sleep data, stress levels, and other health metrics (if you have consented to processing of health information), will be passed along to RacePal. You may update your connected devices and apps preferences at any time in your settings.

Health Information

RacePal may collect or infer health information, such as heart rate, sleep data, and stress levels. Certain health information may be inferred from sources such as heart rate or other measurements, including power, cadence, and weight or other indicators. Where health information can be used to uniquely identify you, it is considered personal information, and sensitive personal information under certain laws.

Before you can upload health information to RacePal, you must give your explicit consent to the processing of that health information by RacePal. You can withdraw your consent to RacePal processing your health information at any time.

Payment Information

When you subscribe to RacePal, payments are processed through third-party subscription management services that handle billing through Apple App Store and Google Play Store. These services process and store your payment information in accordance with Payment Card Industry (PCI) standards. They also log subscription events, purchase history, and subscription status to manage your subscription and provide customer support. We do not store credit card or bank information directly. We only receive information about your subscription status and purchase history necessary to provide you with access to the Services.

Technical Information, Cookies, and Log Files

We collect information from your browser, computer, or mobile device, which provides us with technical information when you access or use the Services. This technical information includes device and network information, essential cookies for session management and authentication, log files and analytics information.

We only use essential cookies that are necessary for the Services to function, such as session management and authentication. We do not use non-essential cookies for advertising or tracking purposes.

The Services use log files. The information stored in those files includes IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. IP addresses may be linked to session IDs, user IDs and device identifiers.

Other Information

We may collect information directly from you or through our service providers, such as when we collect your feedback through surveys.

We may also collect information about you from connected services, such as when you authorize Integrated devices to share your activity and health data with RacePal.

To provide the Services

We use the information we collect and receive to provide the Services, including providing you with the ability to:

• Record your activities and analyze your performance. For example, to compare your past efforts, analyze your training, and with your consent, use your heart rate information to provide you with performance analysis.
• Plan and manage your race calendar. For example, to add races, create race plans with pacing strategies, nutrition plans, and equipment lists, and track your race history.
• Receive AI-powered coaching. For example, we use machine learning or artificial intelligence, including large language models, to generate personalized daily training plans, provide training guidance, analyze your performance, and offer insights based on your health and fitness data.
• Monitor your health and performance. For example, to track your sleep, heart rate variability, stress levels, recovery status, and training load to help optimize your training.
• Analyze your performance. For example, to compare your race performances, track personal bests, monitor training progress, and visualize your performance metrics across swimming, cycling, and running disciplines.
• View race information. For example, to access race course maps, elevation profiles, weather information, and other race details to help you prepare for race day.
• To contact you regarding the Services. We use your contact information, which includes name and email address, so we can contact you when needed regarding the Services, for example, to notify you about material changes to our terms.

Your information, including your profile, activities, race data, and performance metrics are stored securely and used to provide you with the Services. Your data is private by default and is not shared with other users unless you explicitly choose to share it.

Regarding our products or features using machine learning or artificial intelligence, including large language models, ("AI Features"), we use the information we collect to enhance the quality, reliability, and/or accuracy of our AI Features by creating, developing, training, testing, improving, and maintaining AI and ML models run by RacePal or our service providers. We use aggregated, de-identified information for AI Features where possible for their purpose. We may also use personal information such as health information for AI Features, for example, to provide you with training analysis and recommendations.

To customize your experience

We use the information we collect and receive to customize your experience. For example, we personalize your AI coach's communication style, adapt training plans based on your calendar availability, provide nutrition recommendations based on your training load, and tailor race insights based on your performance history and goals.

To provide you with relevant commercial content

We use the information we collect and receive to serve you with relevant promotions, subject to your notification and email preferences. For example, if we see you are an active user who has been on a monthly subscription plan for an extended period of time, we may serve you a promotion to switch to a discounted annual plan. Or if you are an active user who has never subscribed, we may send you an offer for a free subscription trial. We do not share your personal information with third parties for targeted advertising purposes.

To protect you and the Services, as well as minors

We use the information we collect and receive to protect users, enforce our Terms of Service, and promote safety. For example, to help us find and remove content that violates our terms, such as hate speech or spam, as well as suspend or terminate accounts that share such content. We use automated tools to assist us in protecting and safeguarding you and other users and to keep the Service secure, for example to detect misuse and bad actors. RacePal reserves the right to review accounts and user actions on the Services to ensure compliance with our Terms.

We also use device information and information contained in log files, including IP address, to maintain the security and integrity of our Services.

To enhance safety and privacy for our younger users, we use dates of birth to help confirm that an athlete is old enough to use RacePal, and to help provide an age-appropriate experience on RacePal and the Services.

To assist you with a support request

We use the information we collect and receive to provide support in response to your requests and comments. Depending on your request, this may require us to access your account, for example, to troubleshoot or replicate a reported issue.

To improve our Services

We use the information we collect and receive, including feedback you provide, to conduct research, and to analyze, develop, troubleshoot, increase functionality, and otherwise improve the Services. To do this, RacePal may use third-party analytics providers to gain insights into how our Services are used, using aggregated data, and to help us improve the Services.

To communicate with you

We may also use the information we collect and receive to market and promote the Services, activities and events on RacePal, including using email and push notifications, in accordance with your preferences. We may also contact you for partnership opportunities, when investigating alleged violations of our terms, or to send proactive customer support messages.

To process your subscription

We use the information we collect to process your subscription, including managing your subscription status, processing payments through third-party subscription services, and providing you with access to premium features based on your subscription tier.

Service Providers

We may share your information with third parties who provide services to RacePal such as supporting, improving, promoting and securing the Services, processing payments, or fulfilling orders. These service providers include:

• Data Storage and Backend Services: We use Supabase (hosted on cloud infrastructure) to securely store and manage your data, including your account information, activities, race data, and health metrics. Supabase provides database, authentication, and storage services.
• Subscription Management: We use third-party subscription management services to process payments and manage subscriptions through Apple App Store and Google Play Store.
• Analytics: We may use analytics providers to understand how our Services are used, using aggregated and anonymized data to help us improve the Services.

These service providers only have access to the information necessary to perform these limited functions on our behalf and are required to protect and secure your information.

Publicly Available Information

When you join RacePal, all of your information, including your profile, activities, race information, and race plans, is private by default. Your information is not shared publicly. You may choose to share individual activities using the share button feature, which allows you to share specific activities outside of RacePal (for example, via social media or messaging apps). Race information and race plans you create remain private and are stored securely in your account.

Marketing Communications

We may use the information we collect and receive about you to provide you with relevant marketing communications in accordance with your preferences. We do not share your personal information with third parties for targeted advertising purposes. You can update your email preferences at any time in your account settings. Your device may also allow you to opt out of push notifications on iOS or Android.

Third Party Services Connected via API or Other Integrations

We enable you to connect third party devices and services (such as Garmin) to RacePal. When you connect these services, we receive health and activity data from them to provide you with our Services. We only share activity data back to these connected services (not personal information), and only to the extent necessary to provide the integrated features you have requested. Information collected by these third parties is subject to their terms and policies. RacePal is not responsible for the terms or policies of third parties.

We do not share your personal information with third parties that are not service providers, except as described in this Privacy Policy (such as with your explicit consent for specific features, or as required by law).

Aggregated Information

RacePal may deidentify and aggregate the personal information you and others make available in connection with the Services ("Aggregated Information") for internal use. Examples include information about usage, demographics, performance trends, and training patterns. RacePal may use this Aggregated Information to improve our AI models, enhance training recommendations, and improve the Services. We do not sell or share this aggregated information with third parties.

Legal Requirements

We may preserve and share your information with third parties, including law enforcement, public or governmental agencies, or private litigants, within or outside your country of residence, if we determine that such disclosure is compelled by or reasonably necessary to comply with the law, including to respond to court orders, warrants, subpoenas, or other legal or regulatory process, or otherwise permitted by law. We may also retain, preserve or disclose your information if we determine that this is reasonably necessary or appropriate to: (1) prevent any person from death or serious bodily injury; (2) to address issues of national security or other issues of public importance; (3) to prevent or detect violations of our Terms of Service or fraud or abuse of RacePal or its users; (4) or to protect our operations or our property or other legal rights, including by disclosure to our legal counsel and other consultants and third parties in connection with actual or potential litigation.

Account Settings

You can manage your account information and preferences through your account settings. You can update your profile information, manage your connected devices, and control your notification preferences.

Adjust Notification and Email Preferences

RacePal offers various ways to manage the notifications you receive. You can choose not to receive certain email notifications by indicating your preferences in your account settings. You may also unsubscribe from these emails by following the instructions contained at the bottom of these messages. In our app, you can access your "Push Notifications" in the settings menu. Where permitted by local regulations, we may opt you into marketing-related communications if you substantially interact with the Services or purchase a subscription. We may also send you periodic communications asking if you would like to opt into receiving marketing-related communications.

Any administrative or service-related emails (for example, to confirm a purchase, to notify you of pricing changes, to deliver a training plan you requested, or provide a significant update to our policies, etc.) may not offer an option to unsubscribe as they are necessary to provide the Services you requested. You are responsible for providing us with a valid email address and keeping it updated to ensure you get these email notifications.

Updating Account Information

You may correct, amend or update profile or account information at any time by adjusting that information in your account settings. You can use this to correct any inaccurate personal information in your account. If you need further assistance please contact RacePal support.

Deleting Information and Accounts and Downloading Your Data

You can download your account or delete your data using our self-service tools. To download your data, including your activity files, follow the instructions in your account settings.

To delete your account, follow the instructions provided in your account settings. After you make an account deletion request, we permanently and irreversibly delete your personal information from our systems, including backups. Once deleted, your data, including your account, activities cannot be reinstated. Following your deletion of your account, it may take up to 45 days to delete your personal information and system logs from our systems. Additionally, we may retain information where deletion requests are made to comply with the law and take other actions permitted by law.

Note that we do not have control over content you have shared directly or publicly with others, such as photos or videos on other social media platforms, or that others may have copied. In other words, content or information may remain available after you have deleted your account or deleted specific information from your own profile. Your public profile may be displayed in search engine results until the search engine refreshes its cache.

RacePal also provides you the option to remove individual activities you have posted without deleting your account. Once removed, the activities may remain on RacePal's systems until you delete your account.

Access and Portability

You have the right to know, and request access to, the personal information we collect, use, share, or otherwise process about you. You can access much of your information by logging into your account. If you require additional access, please contact us. To download a copy of your data, use the download feature in your account settings.

Rights to Rectify, Restrict, and Delete

You have the right to rectify, restrict, or delete personal information, including by requesting that we correct (rectify) where inaccurate, restrict, or delete your personal information on your behalf. Note that these requests are subject to certain limitations, for example, we may retain personal information as permitted by law, such as for tax or other record keeping purposes, to process transactions and facilitate customer requests, and for certain other business purposes described in this Privacy Policy.

You can rectify, restrict, or delete much of your information by logging into your account, such as to edit your profile, delete content like photos or videos you have posted, remove individual activities from view, delete individual activities, or delete your account. You may correct, amend or update profile or account information at any time by adjusting that information in your account settings. If you need further assistance please contact RacePal support.

Right to Object

Where we process your information based on our legitimate interests, you can object to this processing under certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons. You can also object to processing of your information for direct marketing emails at any time in your account settings.

Right to Revoke Consent

To the extent we rely on your consent to engage in certain processing (such as to process health-related data), you have the right to withdraw that consent at any time by updating your settings. Please note, past activities will still display health-related data such as heart rate in accordance with the consent provided at that time. We may continue to process your information if we have a separate legal basis to do so (for instance, to comply with a court order) or if your withdrawal of consent was limited to certain processing activities.

Right to Complain

You may raise a concern about our use of your information (and without prejudice to any other rights you may have) by contacting us. Regarding the right to complain, you may also report concerns to your local data protection supervisory authority.